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Job Available Vacation Rental Management - Guest Services, Senior Guest Services, and Guest Services Manager

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Michael Emerick

Beach Comber
Oversee is a growing vacation rental management company offering a variety of rental properties along Scenic 30A and western Panama City Beach.

The focus of this position requires having friendly, congenial, and outgoing communication skills with an emphasis on interacting with individuals both in and out of the company. This role requires a very empathetic communicator, someone who is able to reach others while being aware of and responsive to their needs and interests. The ideal candidate would be very unselfish in style; someone who derives satisfaction from doing things for other people and being liked and respected for doing so. The role requires qualities such as patience and understanding, someone who is a particularly good listener. People will find this person easy to talk to and will feel no pressure from this relaxed approach. A good candidate’s unselfish and uncritical interest in others is helpful in developing and maintaining personal relationships, as is their ability to recognize and understand widely differing points of view. The pace of this job is steady. This position requires involvement with some repetitive work, particularly long-term contact and communication with people. The primary goals and initiatives of this role are clearly established.

Oversee is looking for someone to join their team in the Guest Services ($35,000 + benefits), Senior Guest Services ($37,500 + benefits), and Guest Services Manager ($40,000 + benefits) positions. Responsibilities include:
  • Answer all reservation requests in a courteous and efficient manner
  • Provide information about our homes and amenities
  • Upsell additional facilities and services, when appropriate
  • Maintain knowledge of special rates / offers / promotions
  • Inform customers about payment methods and verify their credit card data
  • Process all transactions of reservations
  • Resolve guest problems efficiently, in a manner that preserves goodwill
The ideal candidate is self-motivated, organized, a strong communicator, business-conscious, and loves talking with potential guests, homeowners and vendors.

KNOWLEDGE, SKILLS & ABILITIES
  • Self-confident, self-motivated, self-starter, flexible, results-oriented and success driven
  • Team player
  • Ability to do multiple tasks with a positive attitude
  • Polished professional presence and demeanor
  • Organized, detailed and time management oriented
  • Excellent verbal, written and interpersonal communication skills
  • Technical Skills - Is knowledgeable with VR Industry software
  • Ability to learn software applications used in the daily operations of the business
EDUCATION & EXPERIENCE
  • High school diploma or GED required
  • College degree preferred
  • VRM software experience
  • Management experience
  • Reservations experience required
  • Hospitality experience preferred
REQUIREMENTS
  • Take this assessment. Copy this URL: The Predictive Index
  • Must have math skills
  • Must have reliable transportation
  • Must have cell phone
  • Ability to work flexible hours
BENEFITS
  • Competitive compensation
  • Paid Time-Off
  • Health, dental, and vision
Work Remotely
  • No
CONTACT

Send resumes to crystal@oversee.us
 
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