Are you sick and tired of bad AT&T service on 30A? Here is what you can do

[A Zalace]

I am sick and tired of dropping calls, losing signals, or not getting any service with my iphone on 30A. I know there are a lot of you out there who feel the same way because I have heard you talking about it around town. Well there is something that we can do that will have an impact. We need to get the attention of the "big dogs" instead of the supervisors and managers that everyone has been complaining to up to this point. The way to do this is for AT&T customers to file individual complaints with the FCC. The FCC takes these complaints and confronts the companies referenced. When the FCC comes knocking on the door it is the top management that responds. Filing a complaint is very easy. Here are the steps you take to do it.

1. Go to http://esupport.fcc.gov/complaints.htm

2. Select "Wireless Telephone" then select "Next"

3. Select "Billing, Service, Privacy, Number Portability and other issues" then select "Next"

4. Select "Online form" unless you would rather use one of the other options

5. After filling out the required information make sure to complete section #5 by writing a detailed description of how incredibly crappy your service with AT&T is, and how you are paying a lot of money for bad service

As I said, this will wake up upper management and chances are you will receive a phone call from a regional manager or higher within a day or two. At this point you should be able to do what every you want with your plan including canceling your contract with AT&T and switching to Verizon.

 

[Em]

Crappy cellular service, whether it be from AT&T or Verizon, and both can be bad in SoWal during our busy season, are reason number one as to why to never sign a contract with a phone company. If you give them a hard enough time when they are offering you that "free" phone for a two year contract, they will back off the contract and still give you a huge discount on the phone. At least if you are not under contract when you are telling them how bad the service is, you will actually have some bargaining chips in your pocket, otherwise, they don't care.

 

[gmarc]

it doesn't matter wether you're in sowal or atlanta you can forget any iphone coverage unless you have a case. i got an iphone from verizon recntaly and the reception was terrible till i got a case. this is due to the antena's in the phone being covered by your hands.when i head back to sowal i'll see if it works there

 

[Sheila]

The only reliable cell phone service we have ever had on 30-A is AT&T. Atlanta and SoWal included. We've tried them all. No problem in Atlanta, either.

 

[30A Skunkape]

I have heard several people say they were given $150 credits and a portable signal booster when they complained to American Telephone and Telegraph. Sometimes I think a telegraph would be better than an iphone around here.

 

[hkem1]

If you're still using AT&T for cell service, you deserve to get bad service. They have to have some way to distract you from bogus charges on the back of your bill.

 

[Kurt]

Is Verizon better?

 

[Teresa]

The only reliable cell phone service we have ever had on 30-A is AT&T. Atlanta and SoWal included. We've tried them all. No problem in Atlanta, either.

I agree. I've had a few problems on 30a or in remote areas but rarely, and not as often as some of my verizon friends who have spotty reception daily. Alltel was very reliable (pre-iphone) so what happened when Verizon took over a few years ago? I'm glad to have ATT instead.

 

[Em]

I use verizon, and coverage in south walton isn't an issue. I used to know of 3 dead zones here, but they filled those in a couple years ago. I tend to have reception where my AT&T friends don't, including not just here, but other places as well.

Please, if you have AT&T, stay with them, because you are on a different network than me. Verizon uses CDMA technology, and if you guys switch iPhones to Verizon, you need a CDMA iPhone, and you will just clog up the network as no one would be with AT&T otherwise.

I'm not really kidding about the clogging affect. It happens at peak season already.