I need a washing machine fixed. It only half way agitates. Thanks!

I need a washing machine fixed. It only half way agitates. Thanks!
I used this guy and was very happy
http://www.sowal.com/bb/business-goods-services/46198-garys-washer-dryer-depot.html
Sorry for the bad referral. He was great for me. I won't make that mistake again.