Ah, Iamfacingforeclosure.com - Shelly's old friend Casey's past site. He sold that site to those guys some months ago.
Last night on ABC News, they did a story on someone who had a 9% arm that had adjusted all the way up to 14%. Primary residence, both adults worked, etc. I know they did 100% financing when they purchased. They had written their lender to try to work something out and weren't getting any response. ABC made a call and viola - 7.6% 30 year fixed.
It sounds like having a 3rd party helping, any third party (I know we all can't have ABC News going to bat for us), might get the ball rolling, especially if you communicate to your lender that you want to pay and not walk away.