Eye Gallery

[Matt J]

Given the current Holiday I feel you should feel the spirit and forgive. In addition you should be thankful that you have the excess income to purchase $500.00 sunglasses. Unburden yourself and donate that money to a charity for those who have a long way to go before $500.00 sunglasses are an option.

 

[Miss Kitty]

I think I can understand your frustration, but didn't you take a risk when you decided to wear the glasses knowing they were loose? Take this question as a friendly one from someone that wears at least two pair of glasses on their head.

 

[Rudyjohn]

I think I can understand your frustration, but didn't you take a risk when you decided to wear the glasses knowing they were loose? Take this question as a friendly one from someone that wears at least two pair of glasses on their head.

spoken like a true lawyer's wife.

 

[Kurt]

One particular person is wonderful at the Eye Gallery, its just not the owner or manager. He has been great in the past. It is fair to criticize the retailer as when you operate a business you are somewhat responsible for what you sell and you certainly should value a repeat customer who has never complained before! I am so disgusted at people in this country refusing to take responsibility for a damn thing! Yes, Chanel's behavior is inexcusable and I will NEVER buy another item from the company but.....the Eye Gallery also lost my business and my friend's (who buy several pair of $500 sunglasses) because of their rudeness and lack of action. In my humble opinion, the retailer should have replaced the lense. The damn thing wouldn't have hit the pavement if the leg on the glasses wasn't a complete dud!!!

What actions and results would make you happy?

 

[John R]

I love this thread, great holiday reading.

 

[Smiling JOe]

Happy Festivus!

 

[scooterbug44]

You purchased an item, had the item repaired, then went back again (for damage incurred from dropping said item on the ground), the retailer sent the item back to the manufacturer for you, but they wouldn't fix it and at this point you had an issue w/ the retailer?

Sorry, but that doesn't sound like horrible customer service to me.

 

[CiaoBella]

A more professional and friendly store owner and....an offer for the retailer to pay 1/2 the lense cost and me pay the other 1/2. I have offered solutions to the store. It must be nice just to sell merchandise and basically tell customers everything is their problem when the item is defective. By the way, the drop that scratched the lense occurred after the store assured me that the problem was repaired. It was not loose. If you saw these Chanel's you would understand. I now believe this design is just bad. Not very practical. I will forgive. It just gets old forgiving and taking a hit all the time.

 

[John R]

Caveat emptor

 

[Shane]

Just take a step back and realize that you spent more for a pair of sunglasses than a lot of people (including me) have as their total net worth this christmas after the shutdown of many industries (including mine, the RV industry) and be happy that it was just a pair of sunglasses that inconvenienced you.

In times like these it could have been a foreclosure, the lack of access to basic medicine, the loss of your livelihood, losing a loved one to an unnecessary war, the threat of starvation, facing homelessness, the loss of your life savings through no fault of your own, or a terminal disease.

Think for a minute that all you had to do was squint for a few minutes when so many others are busy trying to keep warm because they can't pay their gas bill because the company they have worked overtime and on holidays for decided they were expendable.

Sorry to be a downer, but sometimes you need to count your blessings before you invent an inconvenience.