I am from Alabama and fancy myself a BBQ expert. I have driven many miles for no reason other a good pulled pork. While there are a few "fair to middlin" places in our area, none would have gotten a rating of "great" before now. Both the beef brisket and Boston Butt were tender and tasty without being overwhelmed by smoke. It is good to taste the meat itself. All of the sauces were nice, something for everyone. But you really don't need the sauce on pork (or beef) this good. Next time I will try the ribs-- "Dreamland" (an Alabama fav) may have some competition!
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Jambones- Great BBQ
- Thread starter avalon
- Start date
4dogs
Beach Lover
Good food, Bad service
Amy I agree with you the food is GOOD.
BUT the service is terrible.
We went there Saturday at 4:15. Passed two employees on the way in, none greeted us. Had 4 employees look at us as they passed while we stood at the counter to order, none acknowledge us. The bartender saw us also.
When we finally order, no ribs and that was a Saturday, early.
Now I will have to say we ate there when they first opened and the service was great.
From the crowd that was there on Saturday I would say they are definitely catering to the bar crowd.
We will try them again, as I said before the food is GOOD.
Amy I agree with you the food is GOOD.
BUT the service is terrible.
We went there Saturday at 4:15. Passed two employees on the way in, none greeted us. Had 4 employees look at us as they passed while we stood at the counter to order, none acknowledge us. The bartender saw us also.
When we finally order, no ribs and that was a Saturday, early.
Now I will have to say we ate there when they first opened and the service was great.
From the crowd that was there on Saturday I would say they are definitely catering to the bar crowd.
We will try them again, as I said before the food is GOOD.
Smiling JOe
SoWal Expert
The Best BBQ around, not including the backyard stuff chrisv cooks across the bayou. Being that the service is counter service +, I don't see how someone could say that service is "terrible." You order at the counter, fill your own drinks, and find your own seat. Someone calls your number and you walk to the counter and pick up your order.
Of course, we all want to be acknowledged and welcomed when choosing to spend money at a particular place, but a lack of acknowledgement doesn't equate to bad service, especieally in a self-service restaurant.
As for being out of a menu item, they slow roast their ribs and butts for something like 12 hours, so it is easy to see how they could sell out and not be able to just throw some more on the fire. Good BBQ requires slow cooking, and much patience.
For those who don't know, I noticed that Jambone's lowered their prices on a few items. (yippie!)
Of course, we all want to be acknowledged and welcomed when choosing to spend money at a particular place, but a lack of acknowledgement doesn't equate to bad service, especieally in a self-service restaurant.
As for being out of a menu item, they slow roast their ribs and butts for something like 12 hours, so it is easy to see how they could sell out and not be able to just throw some more on the fire. Good BBQ requires slow cooking, and much patience.
For those who don't know, I noticed that Jambone's lowered their prices on a few items. (yippie!)
aggieb
Beach Fanatic
thanks for the clarification sj.
JamBone
Beach Fanatic
hey there 4dogs
there is nothing more horrifying than hearing that a guest of mine had a bad experience and for that i really want to apologize - especially if one of my gang didn't acknowledge you when passing. i would like to take this opportunity to give my idea of how i structured the service system here at JamBone - and it is a bit unique in some ways.
i really wanted to have an operation that required the fewest amount of staffing and still get people great hot food fast and inexpensive and the counter service method is the foundation of that and sj did a very good job of explaining that already. there is an attitude and persona that goes along with the speedy counter thing and we rock out food so fast and hail your number out loudly and often with some very humorous sarcasm to pump up the action. sometimes i even slightly scold those who aren't paying attention to their ticket number and they come running up with a smile and we all laugh and i tell them that i will have them all "trained" how to eat here eventually. the pace is super bustling and rowdy and slightly off kilter and it all adds to what i want this place to be. i am even willing to say that some folks don't really have much appreciation for this style "yet" but - i'm gonna keep at it and see how it flies! during the mid shift times like when you came we don't have cashiers on staff and you have to fight through the half-off happy hour crowd and give your order to the bartender - my sister aimee - and it can be a little inconvenient for sure. i hope you get used to the style and it starts to suit you and if you ever come back please ask for me and if you ever need service and are ignored please again ask for me and i promise i will take care of you immediately.
in regards to being out of ribs - whew - this is a tough issue for me to stay on top of. we only use steroid/hormone/antibiotic free meat that has been raised on organic feed and treated humanely and allowed the social interaction and natural grazing and breeding that they would be allowed in the wild. this meat is about 140% more expensive and way less available and we sometimes get less than i ordered. also i don't serve left over meat and smoke food in timed batches so you get hot of the pit championship quality que during each service period. sometimes i guess wrong and we run out so it will probably always be a thing here were you may come in even early and we could be out of any number of items - my goal however is to have some of everything at least for the beginning of each service and please try us out again!
thanks for coming the time that you did and i'm glad that you liked your food!
sincerely
scott aldrerson
4dogs
Beach Lover
Scott, I appreciate you taking the time to get back with me. We will back to eat at JamBones the food is GOOD.
You might want to put a sign up at the cash register telling people to go to the bar. If I had know that we would have gone over and ordered instead of standing there like an idiot.
As far as the ribs go. Believe me I did not starve, I had Boston Butt, YUMMY!
You might want to put a sign up at the cash register telling people to go to the bar. If I had know that we would have gone over and ordered instead of standing there like an idiot.
As far as the ribs go. Believe me I did not starve, I had Boston Butt, YUMMY!
Beachlover2
Beach Fanatic
Went to Jambone last week - great food - great people - we were welcomed in before we even got to the door. I will definitely be back and have already told a lot of friends about how much we like this place. Thanks Scott - your sense of humor is something that will bring me back.
Smiling JOe
SoWal Expert
Jambone's is in the strip center with the US Post Office on Hwy 98, in CoCo's former location. It's just a mile or so east of Hwy 393.