MediaCom Stinks worse than smelly fish!

[yippie]

Next time you get the tech on the phone, ask "Bob" how's the weather in Bangalore.


.

LOL. The most unfortunate thing is it isn't foreign people. It is people who live and work in American that I am getting all this from. Carisle, PA, Apotca (sp) Springs, FL, Tarrboro, NC, Shreveport, LA....

At this point, it makes me wonder if you would get better service if the HAD outsourced it!!!

Still W A I T I N G ........

 

[yippie]

These people must think I am a total idiot.

They call ME an hour ago and I am now on hold again. I truely don't know how they run a business like this.

They expect me to be at my office at 8am, (remember Saturday their representative never showed up at my house), because they THINK they have found a back-up and they are going to push it at midnight. In the OUTSIDE CHANCE it works, they MAY, but with no guarantee have someone come by my office in the morning.

I DON'T THINK SO. There is not a snowball's chance in H*&L that I am going to make a point to be at my office at 8 am with THAT kind of "appointment"!

I have now been "escalated" to Cassandra Bryant. Executive Specialists, 1-800-238-3095.

Please feel free to take any of these names and numbers to add to your roledex in case you ever have a problem.

Update later.

 

[scooterbug44]

Wow! Thanks for the updates, this is getting worse w/ every post! I always thought it was odd that they could never even ballpark a time when a service tech would show up, but them wanting you somewhere at 8am w/ no guarantee of a tech even arriving is a new low.......

 

[yippie]

I think Embarq offers a tiered service, but we just don't know it.

Option 1. Sh*tty Service
Option 2. Barely Mediocre Service
Option 3. Adequate Response Time Service
Option 4. Decent Service
Option 5. Just Plain Service, including Customer Service.

Problem is, option 2-5 are not offered in this areal.

Help me come up with words to go with their acronym.

E
M
B
A
R
Q

 

[Smiling JOe]

I have now been "escalated" to Cassandra Bryant. Executive Specialists, 1-800-238-3095.

Please feel free to take any of these names and numbers to add to your roledex in case you ever have a problem.

Update later.

I appreciate that offer, but thus far, I'm not convinced that these "specialists" are doing anything to help you out. :funn:

Update on my MediaCON situation. I still have the Mexican channel and a bunch of movie channels. I guess they did indeed come out for the "installation." Idiots.

 

[Smiling JOe]

Yippie, you should send ClarkHoward.com an email regarding your situation. If you don't know Clark, you should get to know him. He might be able to help you out more than any of these yahoos at Embarq (the company which was reportedly so crappy that they changed their name from Sprint. -- guess that cost a few million to change all of those big labels on the vans.)

 

[Smiling JOe]

I think Embarq offers a tiered service, but we just don't know it.

Option 1. Sh*tty Service
Option 2. Barely Mediocre Service
Option 3. Adequate Response Time Service
Option 4. Decent Service
Option 5. Just Plain Service, including Customer Service.

Problem is, option 2-5 are not offered in this areal.

Maybe they are like Dell -- you have to pay extra for service.


Embarq on a journey to the depths of customer no service!
Mind if we put you on hold?
Bad as MediaCON!
Are you ever going to get service?
R they complete idiots?
Quit complaining. They are just idiots and don't know any better. :funn:

 

[Miss Kitty]

what is an outage area?

 

[Jdarg]

what is an outage area?

Not an innage area?

 

[Hop]

i've gotten the weak signal thing too...it's an epidemic....does anyone else have problems after like 10pm...the box starts fritzing...fine during the day though... ...fritzing usually means "go to bed" which is usually not a bad thing.