Smiling JOe
SoWal Expert
Both have the most terrible Customer-NO-Service that you can imagine.
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Anyone use embarq??
- Thread starter Childcare4u
- Start date
seagrovegirl
Beach Fanatic
I haven't experienced that yet....but I dread sitting on hold forever............
wrobert
Beach Fanatic
The consistent problem I have seen with Embarq is that they are very hard to convince they have a problem, when they do have a problem. Their tech support is sort of like the India Dell people. Put in your restore disk and start over and then let us know. But once it gets up and working it does a pretty good job. If you do actually end up with a bad modem in the future, it sometimes takes a few days to get you a new one, then if that does not work, you add a few more days to see a tech onsite. But just my experience.
ASH
Beach Fanatic
I have a little secret. When I was getting my showroom setup, the service person had to go get additional information for my connection and gave me a cell number to reach her at. I dialed that sucker right into my phone and now when I need them, I call her cell direct. Only needed them once and she was there in 15 minutes with her truck. 
wrobert
Beach Fanatic
I have a little secret. When I was getting my showroom setup, the service person had to go get additional information for my connection and gave me a cell number to reach her at. I dialed that sucker right into my phone and now when I need them, I call her cell direct. Only needed them once and she was there in 15 minutes with her truck.
Well of course. My office shares a wall with Embarq. So I have little problem on my stuff. But my clients on the other hand.......but I have solved most of the problem around town, been switching them all to Brighthouse. My experience with them is nothing but good.
seagrovegirl
Beach Fanatic
Wish we had the Brighthouse option here. Have it at my house in Paxton, just the TV cable.....much better than mediacom.
bluemtnrunner
Beach Fanatic
Does Brighthouse have anything in Point Washington of 395? I think Embarq is the only game in town there.
FSUFan
Beach Comber
I use Embarq for home phone and internet and have no complaints. I tried the bundled package from Mediacom and it was horrible!!!! The internet service was constantly down. I finally had enough when I called customer service for an interruption in service and they kept telling me something was wrong with my computer so that's when I switched to Embarq. I haven't had any problems since then and thats been about 2 years ago.
momof2kids
Beach Fanatic
I have Embarq as well, for both internet and land line. I've never had any problems with either. As for customer service... The only time I needed it they were there when promised and fixed the problem. SO - I've had good luck all around with them (knock on wood!).
ShallowsNole
Beach Fanatic
Before we had Embarq, we had WildBlue Satellite. (Mediacom isn't available at my house.) Wildblue and teenage internet usage are not compatible. I also didn't like my internet going out when it rained or was foggy, as we have the same issue with our TV and I like to follow a doppler radar when the weather gets bad.
We are happy with Embarq on the computer with the DSL "gateway," but the little 2-Wire thingy they give you to establish a wireless connection to a second desktop is a POS. Actually, the 2-Wire might be OK; it's Windows Vista that's a POS. We have to re-install or repair the 2-Wire driver on our Vista system about twice a week.
On the main computer, though, we are more than pleased.
We are happy with Embarq on the computer with the DSL "gateway," but the little 2-Wire thingy they give you to establish a wireless connection to a second desktop is a POS. Actually, the 2-Wire might be OK; it's Windows Vista that's a POS. We have to re-install or repair the 2-Wire driver on our Vista system about twice a week.
On the main computer, though, we are more than pleased.