Embarq internet outage

[scooterbug44]

Depending on your needs, having a dial-up as back up may be worth that $10 or less a month.

 

[wrobert]

Really strange but I fix a lot of internet access problems with Embarq by power cycling the modem. Especially if there has been any sort of an electrical storm in the area.

Usually with a widespread outage you can go 877-6GO-DATA and they will tell you the area that is out and when it is expected to come back online. I have heard recordings with an expected fix 48 hours into the future.

And of course there is tech support. Hours spent doing the same thing over and over again because they rarely believe it is possible for the WAN port on a modem to go out and the ethernet port to keep working. That is why I keep a couple of extra modems lying around that I know work.

I am still awaiting the long anticipated competition that is coming to fix all of these issues.

 

[Beach Runner]

We did several power cycles -- kept hoping we could fix it ourselves without waiting 48 hours (we were leaving in 24). The last time the modem went out (January), Embarq accidentally they sent us two. The unopened one didn't work either.

Power cycles are useful in a lot of situations. A student of mine was giving his senior seminar and needed the LCD projector to display his PowerPoint presentation. The projector cable was physically connected to his laptop, but the display said no signal. I told him to do a power cycle, and voil?! It worked.

 

[TreeFrog]

Really strange but I fix a lot of internet access problems with Embarq by power cycling the modem.

Sorry, not that simple this time. That's what worked for me with most previous dropouts, but this was a real outage. It was dead as a rock.

 

[oberger]

Can someone explain what power cycling is exactly? We had a lot problems with Embarq (internet and phone) last year during our prime rental season and all we could do was call Embarq and have a techinician come out. We never knew what the problem was - very frustrating. Luckily (I guess) we didn't have anyone in the house last weekend.

 

[Beach Runner]

Unplug it, wait a few seconds, and then plug it back in.

 

[John R]

You know, with both of them down at the same time, it makes you wonder what resources they are sharing. I know Mediacom comes into your house via the cable and Embarq via the phone, but it would appear that somewhere not very far upstream they are sharing resources.

doubtful. them being out at the same time is coincidental. embarq's outage sounds as though their netwerk had problems, whereas mediacon's was most likely localized to the Seagrove area.

 

[bluemtnrunner]

We had internet all weekend in Old Pt. Washington, however I cannot get them to setup my long distance service. I am on hold right now with them, holding for 15 minutes now. Apparently they are switching over to some new long distance thing. We moved two weeks ago and still have no long distance. Everytime I call I get passed from service to sales to repair and back again.
Now they are telling me that it will be three more days. Maybe Friday.

 

[bluemtnrunner]

OMG after 25 minutes on hold and with a rep she patched me through to some automated thing that asked me questions about whether I wanted long distance. I THOUGHT I MADE THAT CLEAR TWO WEEKS AGO!!!!
Is there an alternative? I work from home and have not been able to make a long distance call for two weeks ARRRRGGGGGHHHHHHH

 

[wrobert]

We had internet all weekend in Old Pt. Washington, however I cannot get them to setup my long distance service. I am on hold right now with them, holding for 15 minutes now. Apparently they are switching over to some new long distance thing. We moved two weeks ago and still have no long distance. Everytime I call I get passed from service to sales to repair and back again.
Now they are telling me that it will be three more days. Maybe Friday.

When I had a telephone and long distance at the house, I went through some company that Chelco was selling. http://www.chelco.com/longdistance.htm