scooterbug44
SoWal Expert
You don't become number one by making your customers unhappy.
Actually you do - if customer satisfaction is not what drives your profits.
That is why Wal-mart has to keep expanding, finding cheaper suppliers, and running its competition out of business - fair and direct competition is their achille's heel.
Wal-mart is typically ranked #1 worst (or close) on Forbe's list of Best and Worst companies for customer satisfaction - category retail department and discount stores.